Entries by onimod

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Service in the Spotlight: Face-to-Face Interviews

44% of Indian customers will leave a brand for lack of customised service and 88% of them will talk about their negative experience with the whole world – which brings us to ask – do you REALLY know happy your customers are?

BARE International Client Choice Awards – Shopper’s Stop

Shopper’s Stop is the recipient of the first annual BARE International Client Choice Award in India. In 2017 BARE International celebrated its 30th anniversary of supporting businesses worldwide in creating excellent customer experiences.

AI and Customer Service in 2018

The promise of artificial intelligence (AI) has permeated across the enterprise giving hopes of amping up automation, enriching insights, streamlining processes and augmenting workers. In many ways making our lives as consumers, employees, and customers a whole lot better.

5 VALUE-ADDS FROM A MYSTERY SHOPPING PROGRAM

We had a unique feedback late last year coming in through a health & fitness client with whom we are running a monthly mystery shopping program – a couple of their stakeholders (franchise owners) had requested to be excluded from the program. Reason provided? They have been performing consistently well all year long.