A company that provides poor customer service is running a great risk of losing a large percentage of its customer base.
Where is it all going wrong?
In recent times, the focus on customer care as a core business strategy seems to have lost its importance. India is now a growing economy where various economic forces within the country are creating a large pool of new customers on a regular basis; so why aren’t these millions of new customers converting to loyal ones? The business growth emanating from the new customers has blinded several organizations from taking care of their existing customers.
Did you know that 52% of customers have switched providers across all industries due to poor customer service? (source: Accenture). So how do you know YOUR customers are happy when they walk out the door or put down the phone? Are they so happy with the service they received they’ll be a loyal customer for life or will they be one of the 52% never to return again? That’s where BARE International comes in.
We’re Here to Help
With over 30 years of experience in customer service research, our proven success across industry categories stems from asking the right questions to help you address the challenges you face everyday. Our Customised Research Solutions gives you immediate, actionable feedback allowing you to make critical business decisions when you need it most.
It’s time to finally see your business through your customer’s eyes. We’ll cover everything from the cleanliness of your establishment, to the knowledge of your staff and so much more.
As organizations work towards bringing in process efficiency, they also need to work hard to build a more customer-friendly culture. Let BARE International get you there and create a brand your customers will want to come back to time and time again.
Don’t be left in the dark, contact us today to see how we can help your business thrive.