You’ll never learn more about what people want than you will by really, really listening to them. Read more

BARE International, the most trusted name in customer experience research brings you this week’s BARE Fact. Read more

BARE International is proud and humbled to be chosen, for the second year in a row, as a preferred Mystery Shop Company for shoppers around the world. Read more

Final Interview part 4 – Parlaying yesterday’s achievements into a thriving tomorrow.

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We all know several of the standard ways to improve customer service apply mainly to B2C (business-to-consumer) companies, which sell a product or service directly to the consumer. But why is it so important in 2018 to recognise the importance of B2B (business-to-business)?

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Searching for a deeper understanding of the customer experience.

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 Part 3: Shaping the industry to align with evolving client needs. Read more