Customer service is the essence of the hospitality industry. So why do the two go hand-in-hand? Read more
Part 2: Going global and the impact of 9/11.
Mystery Shopping is a well-known method of customer research. It’s not about spying on businesses or catching staff doing wrong. It is about the experience a Shopper receives.
Bare International founders share their incredible journey and secrets to their success in a 4-part series Interview. Read more