If you’re like most business owners, you probably assume your client relationships are pretty good. After all, you have enough clients to still be in business. But it’s possible you’re merely surviving instead of thriving because you’ve only scratched the surface of what it means to truly put the customer first.
By conducting a “spring clean” you can identify and purge any bad habits that may be interfering with this crucial area of your business. Now’s the time to revisit the basics of your business, tune up operations, improve customer relations, and clear out any cobwebs.
Here’s 3 ways BARE International India can help your business shape up this season:
- Checking your processes are seamless.
How easy is it for customers to get responses to their customer service queries across all the channels that you offer? A simple way to check this is to act like a customer with BARE’s Mystery Shopping Research and see what the results are. Using calls, clicks or visits our India workforce of evaluators follow predefined scenarios. Our Evaluators provide invaluable information for use by your management team when measuring employee knowledge and performance. Information obtained can be used to successfully trouble-shoot problem areas, improve and revamp training methodologies and to positively reinforce star employees in your organisation with reward/incentive programs. Photos and videos can also be collected to visually record an evaluator’s experience interacting with your brand.
2. Check your core values are being executed.
Now is a good time to take a look at the fundamentals of what you are trying to achieve as a business, and see if it fits with your customer service and overall company objectives. BARE International’s Customer Surveys give instant results and unbiased feedback from the source – your customers. Questions can be targeted to meet specific operational needs, and data is presented via easy-to-read graphs and percentages with a prompt report turn-around; allowing you to take immediate action where it’s needed. These surveys are cost-effective and user friendly and can be conducted via mobile or computer, with QR codes or kiosk links.
3. Check who’s following the rules.
You may know your business from one view, but those on the daily firing line are more likely to see things that might becoming tripping points. Make sure that they understand you want to hear bad news and that no messengers will be injured in the process.
It’s also a good idea to be aware of those who aren’t playing by the rules. It can be costly to your company when your employees don’t follow the training they’ve been given. Our Compliance and Regulatory Audits take proactive measures to make sure display materials comply with legal guidelines and ensure that employees are meeting the requirements in their customer interactions. Results can also be leveraged to improve training methods and reward high-performing staff.
Spring can feel like a new beginning, so use your energy to clean up your customer service – you’ll feel the benefits for the rest of the year, and hopefully beyond.
We’re here to provide you with critical data to make meaningful business decisions. Contact us today to receive a complimentary evaluation of your business!