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As customers are now demanding more and more from businesses, creating that memorable experience has never been more important. Read more

We all know several of the standard ways to improve customer service apply mainly to B2C (business-to-consumer) companies, which sell a product or service directly to the consumer. But why is it so important in 2018 to recognise the importance of B2B (business-to-business)?

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Tomorrow is World Health Day! As well as looking into your own personal health and lifestyle goals, it’s time you looked into the workplace. While it’s essential to build healthy bonds with your team, defining areas of respect, authority and productivity can be challenging when navigating the line between boss and friend.

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If you’re like most business owners, you probably assume your client relationships are pretty good. After all, you have enough clients to still be in business. But it’s possible you’re merely surviving instead of thriving because you’ve only scratched the surface of what it means to truly put the customer first.

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BARE International was born from the need for mystery customer research at the national and global level. Our customer research solutions are unlike any other Mystery Shopping company out there as we create a program to measure your customer’s experience interacting with your brand. That covers every aspect from their customer service to the customer care they receive, but what’s the difference and why is it vital to know?

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Customer service is an integral part of running a successful business. Companies who successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn and increased revenues. Furthermore, research by American Express found that 60% of customers are willing to pay more for a better experience. Read more

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There are many companies across India that offer Mystery Shopping services – but what makes BARE International India so extraordinary? We go beyond Mystery Shopping alone – With offices in Mumbai and Bangalore, BARE is a global leader in Customer Experience Measurement. Read more

We had a unique feedback late last year coming in through a health & fitness client with whom we are running a monthly mystery shopping program – a couple of their stakeholders (franchise owners) had requested to be excluded from the program.

Reason provided? They have been performing consistently well all year long.

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