ESG (Environmental, Social, and Governance) and CX (Customer Experience) are no longer separate strategies. In 2026, they will intersect to shape how brands earn trust, loyalty, and long-term growth. Customers increasingly expect that their experiences reflect ethical practices, transparent operations, and measurable sustainability.
Below are six key questions that reveal how ESG and CX will evolve together in the coming year.
Service is more than a transaction – it’s the emotional and experiential core of your brand. Every interaction, from a seamless online purchase to a meaningful in-store conversation, shapes how customers perceive and remember you.
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As customers are now demanding more and more from businesses, creating that memorable experience has never been more important. Read more
Part 3: Shaping the industry to align with evolving client needs. Read more
Customer service is the essence of the hospitality industry. So why do the two go hand-in-hand? Read more
Bare International founders share their incredible journey and secrets to their success in a 4-part series Interview. Read more
That’s right, we’re offering you a complimentary mystery evaluation of your business! If you’ve been considering trying out mystery shopping, now is the time! Read more
