By Aviraj Puri, ISHC, BARE International For decades, hospitality has been synonymous with service – warm greetings, quick assistance and consistency across touchpoints. But today, the industry is undergoing a profound transformation. The modern guest is no longer satisfied with good service alone; they seek connection, meaning, and moments that feel personally crafted. Hospitality is […]
When a Smile Costs More Than You Think Picture this: You place an online order for a pair of sneakers. They’re shipped overnight, arriving in a box inside a box, stuffed with plastic fillers and paperwork you didn’t ask for. It feels seamless. Fast. Easy. But behind that perfect customer experience? A trail of carbon […]
Customers today are more skeptical than ever. They want to support brands that align with their values—but they also want proof. In the age of heightened ESG (Environmental, Social, Governance) awareness, simply talking about sustainability or ethical practices isn’t enough. To build lasting trust and elevate customer experience, brands must communicate ESG initiatives with clarity, […]
Customers today aren’t just buying products—they’re buying into values. A recent study revealed that 75% of consumers worldwide expect brands to contribute to their well-being and quality of life. forbes.com This means ESG (Environmental, Social, and Governance) isn’t just a corporate checklist—it’s a powerful driver of customer experience (CX). At BARE International, we see firsthand […]
Revenue rarely disappears in a single moment. It slips away slowly, hidden inside everyday interactions that leaders never see. Long before sales drop or complaints rise, the customer experience has already started sending warnings. The challenge is that most companies are not looking in the right places to catch those signals.
By Marguerite Turner, Operations Manager at BARE International Understanding the customer experience often requires more than data points and written observations. The most meaningful insights live in real moments: how a visitor is greeted, the energy of the space, the subtle cues that influence whether someone engages, explores, or walks away. Traditional reporting can capture […]
By Pedro Venturini, Country Manager, BARE International Brazil Many companies allocate significant budgets to attract customers but end up facing challenges at the most critical moment: the actual service and buying experience. This reality is far more common than most would imagine.
At BARE International, our mission has always gone beyond insights and data, it’s about the people behind them. Our success is powered by individuals who bring curiosity, creativity, and commitment to every project. That’s why we invest deeply in what truly matters: building a culture where our people can perform at their best, feel supported, […]
By Linda Amraen, ISHC, BARE International For decades, the traditional “happy hour” meant one thing: gathering with friends or coworkers at a familiar bar, surrounded by clinking glasses and background noise. But the way people connect over drinks is changing. Increasingly, the modern social scene is unfolding somewhere quieter, more intentional, and far more experiential: […]
As the festival of lights fills the air with joy, togetherness, and new beginnings, BARE International India celebrates Diwali with the same enthusiasm and purpose that we bring to every experience we create.