Tag Archive for: mystery audits
BARE International can help your company craft a customer research program that includes mystery visits, to fit your unique needs. Here BARE shares an article from Hotel Executive – Is Your Mystery Shop Program Working? Read more
A company that provides poor customer service is running a great risk of losing a large percentage of its customer base.
We had a unique feedback late last year coming in through a health & fitness client with whom we are running a monthly mystery shopping program – a couple of their stakeholders (franchise owners) had requested to be excluded from the program.
Reason provided? They have been performing consistently well all year long.