Posts

The more technology improves, the more it’s integrated into our daily lives.

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Customer service is the essence of the hospitality industry. So why do the two go hand-in-hand? Read more

Mystery Shopping is a well-known method of customer research. It’s not about spying on businesses or catching staff doing wrong. It is about the experience a Shopper receives.

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As we revealed in a recent blog post, 88% of unsatisfied customers in India share their negative experiences with the world. Do YOU know what is being said about your brand online?

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Business Intelligence is now a global phenomenon. With deep understanding of customers, BARE International India helps clients understand their data.

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 BARE International has a global field force of more than 500,000 evaluators across 220+ countries. Through our fieldwork support services and research partnerships, BARE India is able to provide the data you need to meet your company goals.

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Customer service is an integral part of running a successful business. Companies who successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn and increased revenues. Furthermore, research by American Express found that 60% of customers are willing to pay more for a better experience. Read more

Sssshhhh listen… can you hear it? People are talking about you. Your customers have a voice and more likely than not, they’re trying to communicate with you – or more importantly OTHERS – via social media. Read more

A company that provides poor customer service is running a great risk of losing a large percentage of its customer base. 

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