Customer service is the essence of the hospitality industry. So why do the two go hand-in-hand? Read more
Mystery Shopping is a well-known method of customer research. It’s not about spying on businesses or catching staff doing wrong. It is about the experience a Shopper receives.
As we revealed in a recent blog post, 88% of unsatisfied customers in India share their negative experiences with the world. Do YOU know what is being said about your brand online?
Business Intelligence is now a global phenomenon. With deep understanding of customers, BARE International India helps clients understand their data.
BARE International has a global field force of more than 500,000 evaluators across 220+ countries. Through our fieldwork support services and research partnerships, BARE India is able to provide the data you need to meet your company goals.
Customer service is an integral part of running a successful business. Companies who successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn and increased revenues. Furthermore, research by American Express found that 60% of customers are willing to pay more for a better experience. Read more
Sssshhhh listen… can you hear it? People are talking about you. Your customers have a voice and more likely than not, they’re trying to communicate with you – or more importantly OTHERS – via social media. Read more
A company that provides poor customer service is running a great risk of losing a large percentage of its customer base.