Tomorrow is World Health Day! As well as looking into your own personal health and lifestyle goals, it’s time you looked into the workplace. While it’s essential to build healthy bonds with your team, defining areas of respect, authority and productivity can be challenging when navigating the line between boss and friend.
If you’re like most business owners, you probably assume your client relationships are pretty good. After all, you have enough clients to still be in business. But it’s possible you’re merely surviving instead of thriving because you’ve only scratched the surface of what it means to truly put the customer first.
Customer service is an integral part of running a successful business. Companies who successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn and increased revenues. Furthermore, research by American Express found that 60% of customers are willing to pay more for a better experience. Read more