Tag Archive for: Customer service training India
BARE International was born from the need for mystery customer research at the national and global level. Our customer research solutions are unlike any other Mystery Shopping company out there as we create a program to measure your customer’s experience interacting with your brand. That covers every aspect from their customer service to the customer care they receive, but what’s the difference and why is it vital to know?
44% of Indian customers will leave a brand for lack of customised service and 88% of them will talk about their negative experience with the whole world – which brings us to ask – do you REALLY know happy your customers are?
A company that provides poor customer service is running a great risk of losing a large percentage of its customer base.