Entries by Lekha Jambaulikar
FOUR EMERGING CUSTOMER EXPERIENCE TRENDS IN HOSPITALITY
Due to a strong economy, global consumer purchasing power and digital innovation, 2019 has brought the opportunity to engage with your audience using all the latest technological trends.
CUSTOMERS’ THREE DEMANDS FOR BETTER CUSTOMER EXPERIENCE REVEALED
Customer experience today is changing radically: The recent NewUser report found that 85% of companies need to improve their customer experience, so how can you keep up to date with CX competition?
WHAT’S THE SECRET? MYSTERY SHOPPING EXPLAINED.
Is your organization meeting its customer service objectives? No matter the industry you’re in, successful businesses need the right tools to operate properly. BARE International’s mystery evaluators provide an unbiased perspective of how well an organization is truly performing on the front line.
DIGITAL CAPTURE RESEARCH: TECHNOLOGY TO GAIN INSIGHTS THROUGH YOUR CUSTOMER’S EYES.
You should always be observing and learning from your customers: Their habits, behavior, and feedback all measure the strength of your company’s relationship with its customers. If you’re not watching your customers, your competition is.
3 SIMPLE WAYS TO BUILD CUSTOMER LOYALTY
In a world where your competitors are only a click away, customer loyalty really is the new marketing.
HOW MYSTERY SHOPPING REALLY WORKS
Whether you’re a business owner wanting to evaluate the quality of service in your stores, or you’re looking to get paid to shop – here’s the ins-and-outs of how Mystery Shopping really works.