Tag Archive for: Customer Experience

Raising a Glass to Change: How Craft Beverage Spaces Are Redefining Social Connection

By Linda Amraen, ISHC, BARE International 

For decades, the traditional “happy hour” meant one thing: gathering with friends or coworkers at a familiar bar, surrounded by clinking glasses and background noise. But the way people connect over drinks is changing. Increasingly, the modern social scene is unfolding somewhere quieter, more intentional, and far more experiential: at wineries, breweries, cideries, and distilleries. 

These spaces have evolved from niche destinations into cultural hubs, places where people go not just to have a drink, but to have an experience. Across the globe, the craft beverage industry is flourishing, fueled by a shared desire for authenticity, storytelling, and community. 

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Elevate Performance Without Guesswork

At BARE International, we know that performance is not about assumptions – it’s about clarity. Companies cannot rely on intuition alone to coach their teams or to recognize excellence. Data has become the compass that guides leaders, helping them identify not only where gaps exist, but also where opportunities for growth are hidden. 

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Training Meets Reality in the Field

Many organizations invest heavily in training. But the real test is whether employees apply what they learn in the real world. In theory, training programs often look flawless. Yet gaps only appear once employees interact with customers, manage complex processes, or face dynamic environments. 

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One Standard, Multiple Locations, Zero Gaps: How to Ensure Consistency Across All Units

Maintaining a single customer experience standard across multiple stores or franchises is one of the greatest challenges for brands. The promise of delivering the same level of service at every point of contact requires not only training but also constant monitoring – and this is where BARE comes in. Read more

The Field Is Speaking – Are You Listening?

Every interaction your brand has with customers generates valuable signals: from the way employees greet them, to how efficiently they handle transactions, to how effectively they communicate product benefits. These signals often hold the key to understanding where your brand is thriving and where attention is urgently needed. But are you truly listening?
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Service is Your Differentiator. We Help You Protect It.

 

Service is more than a transaction – it’s the emotional and experiential core of your brand. Every interaction, from a seamless online purchase to a meaningful in-store conversation, shapes how customers perceive and remember you.
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Your Brand Standard, Measured Globally

Your brand isn’t just a logo — it’s a promise. But delivering that promise across regions, languages, and cultures takes more than intention. It takes insight. 

Consistency is the currency of trust. And in a global market, it must be earned everywhere. 

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Beyond Words: AI-Powered Insights That Read Between the Lines

WASHINGTON, July 29, 2025 /PRNewswire/ — BARE International announced new AI-powered text and emotion analytics, enhancing its Business Intelligence capabilities to deliver real-time customer insights and smarter decision-making. 

In the ever-evolving world of customer experience (CX), staying ahead requires more than just data; it needs intelligent action. Our Business Intelligence (BI) team is redefining how customer insights are gathered, analyzed, and acted upon in the mystery shopping industry.

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BARE International India Celebrates Grand Opening of New Office Location in Mumbai

BARE International India celebrated an exciting new chapter with the relocation to a fresh, modern office space. While we’ve long had a presence in Mumbai, this move marks a step forward in creating an even more collaborative and dynamic environment for our growing team. The occasion was commemorated with a joyful office opening event in true BARE International style. 

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Your Brand, Seen Through Your Shoppers’ Eyes

Every brand tells a story — but the version your customers experience may not be the one you intended. From the shelf layout to the final “thank you,” every moment impacts what they believe, feel, and share. 

What matters most? Not how you market your brand—but how they live it. 

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