When was the last time you truly listened to how your brand sounds over the phone? In a world where digital touchpoints multiply by the day, one thing remains constant: your customer service team’s voice can make — or break — the customer experience. That’s where BARE International’s Mystery Phone Calls come in.
Mapping the customer journey is essential for understanding their experience across every interaction — from first contact to post-sale. This analysis helps visualize each stage clearly, identify friction points, and align processes and strategies with real consumer expectations.
Have you ever considered that your employees’ experience might directly reflect what your customers go through? If your company is aiming to deliver exceptional customer service, it must start by looking inward: What’s the work environment like? How engaged and motivated is your team?
To truly understand customer experience, you need insights that are fresh, authentic, and captured in the moment. Traditional surveys might tell you what a customer remembers, but intercept interviews reveal what they just lived.
Read more
In the fast-paced digital marketplace, success requires more than just having an online store. It takes strategic evaluation, continuous improvement, and a data-driven approach to ensure your e-commerce platform truly delivers—both for your customers and your bottom line.
Read more
In today’s digital-driven world, your online reputation is often your first — and sometimes only — chance to make a lasting impression. Every review, comment, and social mention shapes how your brand is perceived.
Read more
Want to understand your competitors in a practical, in-depth, and strategic way? BARE helps you go beyond the surface with real data and valuable insights that drive smart decision-making.
Read more
India’s retail market is undergoing a revolution. Projected to reach over $2 trillion by 2032 (Statista), it’s growing faster than any other major market globally. The momentum is powered by urban expansion, digital penetration, and a rising middle class that expects more than just products—they want experiences.
But with growth comes pressure. Retailers are now competing in a hyper-connected, hyper-demanding landscape, where Customer Experience (CX) has become the ultimate differentiator.
In an increasingly dynamic and competitive market, ensuring that prices at the point of sale are accurate and up to date is essential for any retail operation. Retail price audits conducted by BARE International go far beyond checking numbers — they are a powerful strategy to ensure precision, compliance, and competitiveness.
Read more
At BARE International, our mission extends beyond delivering exceptional customer experience insights—we’re committed to creating a meaningful difference in the communities where we operate. As part of our ongoing Corporate Social Responsibility (CSR) initiative, BARE International India has recently contributed to two remarkable organizations making a profound impact in India: Tata Memorial Cancer Hospital and Sight Savers. Read more