Final Interview part 4 – Parlaying yesterday’s achievements into a thriving tomorrow.
Tag Archive for: measure employee performance
Part 2: Going global and the impact of 9/11.
BARE International has a global field force of more than 500,000 evaluators across 220+ countries. Through our fieldwork support services and research partnerships, BARE India is able to provide the data you need to meet your company goals.
Customer service is an integral part of running a successful business. Companies who successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn and increased revenues. Furthermore, research by American Express found that 60% of customers are willing to pay more for a better experience. Read more
44% of Indian customers will leave a brand for lack of customised service and 88% of them will talk about their negative experience with the whole world – which brings us to ask – do you REALLY know happy your customers are?
A company that provides poor customer service is running a great risk of losing a large percentage of its customer base.
We had a unique feedback late last year coming in through a health & fitness client with whom we are running a monthly mystery shopping program – a couple of their stakeholders (franchise owners) had requested to be excluded from the program.
Reason provided? They have been performing consistently well all year long.